ONLINE STORE PURCHASES:

Our minimum online store purchase amount is $19.99 (exclusive of shipping and insurance charges).

All packages are shipped using the U.S. Postal Service. We utilize USPS Priority Mail for shipments within the U.S. unless special arrangements are made with the customer. International customers can opt for USPS Airmail or Surface Mail services.

We can combine online store purchases with items won in our ebay auctions. Please use our Clickout software to create a combined order. Combining items for shipping is only possible if a single payment is received to pay for all items/postage at one time.

Please pay by credit card, PayPal, BidPay, money order or cashiers check made payable to "RudyToys". We accept American Express, Discover, MasterCard or VISA through the PayPal or BidPay online payment services. We accept MasterCard and VISA directly in our online store.

If you choose to pay by money order or cashiers check, payment must be received within 10 days of placing an order.

If there is anything in the merchandise description that is not clear to you, please ask questions prior to making the purchase.


EBAY AUCTION PURCHASES:

We will gladly combine multiple items to save on shipping. Please use our Clickout software to create a combined order. Combining items for shipping is only possible if a single payment is received to pay for all items/postage at one time.

Payment is due within 10 days of the end of the auction. After that time the item will be relisted unless special arrangements have been made.

Please pay by credit card, PayPal, BidPay, money order or cashiers check made payable to "RudyToys".
If there is anything in the auction listing which is not clear to you, please ask questions prior to placing you bid. A bid is a contract. We want you to be a satisfied customer.

ALL PURCHASES:

We use the U.S. Postal Service for all shipping.
Buyer pays shipping (and insurance, if protection against loss or damage during shipping is desired). We are not responsible for packages once they are in the hands of the U.S. Postal Service.

U.S. BUYERS:

Please pay by credit card, PayPal, BidPay, money order or cashiers check made payable to "RudyToys".

Personal checks are accepted from buyers with an ebay feedback rating of 20 or higher. Merchandise paid by personal check is held for 15 calendar days before shipping to allow time for the check to clear. Our "Clickout" software can total your U.S. order and calculate combined shipping. Follow the link in the email invoice we send you after winning the auction.

CANADIAN BUYERS:

Our online store shows Airmail shipping rates to Canada without insurance.

Airmail or Surface Mail shipping is available; please email for rates. Postal insurance is also available.

Please pay by PayPal, BidPay, postal money orders in US dollars or by credit card using PayPal or BidPay.

INTERNATIONAL BUYERS:

Our online store currently does not calculate rates correctly for international shipping. Please email us for postal rates.

Airmail or Surface Mail delivery are available. Postal insurance is available for those countries in which it may be purchased.

Please pay by PayPal, BidPay, postal money orders in US dollars or by credit card using PayPal or BidPay. We do not accept wire transfers to our bank account or wire transfers using Western Union, MoneyGram or similar services.

RETURNS/REFUNDS:

If the item received is substantially different than the description in the online store description or auction listing we will honor a return and refund. Returns/refunds are not offered for other reasons. The buyer must email us with a description of the issue before receiving authorization to return the item. Returned items must be received in our office in the same condition that they were shipped from our office with original packaging.

CONTACT US:

By email at: sales@rudytoys.com
Via standard mail at: RudyToys, PO Box 155, Kensington, MD 20895-0155
By phone at: (301) 929-0120 Monday-Friday 10am-5pm EST